Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. This includes:

• Account Credentials: Name, email address, password, and organization affiliation when you register.
• Integration Settings: Meta/WhatsApp API access tokens, Business Account IDs, Phone Number IDs, and AI provider credentials (such as OpenAI/Gemini keys), which are securely encrypted at rest.
• Communication Content: Messages sent and received through your WhatsApp integration for the purpose of AI automation processing and displaying inside your conversation panel.

2. How We Use Information

The data we collect is utilized strictly for executing core product functions:

• Facilitating the automated AI bot replies for your WhatsApp business chat stream.
• Providing analytics reports, usage statistics, and conversational history in your dashboard.
• Authenticating users and protecting against unauthorized system usage.

3. Data Security & Encryption

We prioritize data security. All sensitive credentials (such as Meta Permanent Tokens, API secret keys, and passwords) are encrypted using industry-standard advanced encryption algorithms (AES-256) before being saved at rest. Communication endpoints utilize SSL/TLS transport layer security.

4. Third-Party Integrations

By using WTSP Automation, you connect third-party platforms (such as Meta Graph API and AI Providers like Google Gemini, Anthropic, or OpenAI). These third-party services process data according to their respective privacy policies. We are not responsible for how these companies handle your data once forwarded to their APIs.

5. Contact Us

If you have any questions or concerns about this policy, please contact our support team at ayushsingh212100@gmail.com.